Privacy Policy

Last updated: January 1, 2026

United Care Medical Transportation ("United Care," "we," "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information including your name, contact details, transport addresses, insurance details, and protected health information necessary to provide non-emergency medical transportation services.

How We Use Information

• To coordinate, dispatch, and complete medical transportation
• To verify insurance coverage and process billing
• To communicate with referring facilities, case managers, and family
• To comply with regulatory and legal obligations
• To improve our services and customer experience

Information Sharing

We share information only with healthcare providers, insurance carriers, and authorized parties as necessary to provide and bill for services. We do not sell personal or health information.

Data Security

We use industry-standard encryption, secure dispatch systems, and HIPAA-compliant infrastructure to protect your information. Access is restricted to trained, authorized personnel.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting privacy@unitedcaremt.com.

Terms of Service

Last updated: January 1, 2026

By booking transportation with United Care, you agree to these Terms of Service.

Booking & Cancellation

Bookings are confirmed in writing. Cancellations made within 2 hours of pickup are subject to a $25 fee. Same-day reschedules are accommodated when possible.

Service Standards

We commit to safe, professional, on-time service consistent with industry best practices and applicable state regulations. Service is not emergency medical transportation; for emergencies, call 911.

Payment

Payment is due at the time of service unless billed to insurance or an established facility partner. Late payments may incur additional fees.

Liability

Insurance coverage and any limitations of liability are governed by applicable policy terms, written service agreements, and Pennsylvania law.

Governing Law

These terms are governed by the laws of the Commonwealth of Pennsylvania.

HIPAA Notice of Privacy Practices

Effective date: January 1, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Pledge

United Care is committed to protecting your medical information. We are required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you this Notice of our legal duties and privacy practices.

How We May Use Your PHI

• Treatment: To coordinate medically necessary transportation
• Payment: To bill insurance carriers and process payment
• Operations: For quality assurance, training, and compliance
• Required by Law: Where disclosure is mandated by law or court order

Your Rights Under HIPAA

• Right to inspect and copy your PHI
• Right to request amendment of your PHI
• Right to an accounting of disclosures
• Right to request restrictions on uses and disclosures
• Right to confidential communications
• Right to a paper copy of this Notice

Complaints

If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer at privacy@unitedcaremt.com or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

Contact

Privacy Officer
United Care Medical Transportation
Greater Philadelphia, Pennsylvania
dispatch@unitedcaremt.com