Browse by audience — families, facilities, and insurance questions all in one place.
Submit a booking online or email dispatch@unitedcaremt.com. Dispatch confirms accepted trips and provides driver and vehicle details when assigned.
24–48 hours in advance is ideal for routine trips. For same-day pickups, we offer 60-minute priority response on most service types.
Yes — one family member or caregiver may ride at no additional charge on all transports.
Credential requirements depend on the transportation service and assigned duties. Dispatch verifies required credentials before assignment.
Cancellations made at least 2 hours before pickup may be refunded. A no-show or cancellation with less than 2 hours' notice is charged 100% of the applicable base fare.
Facility requirements, booking contacts, billing method, privacy obligations, and dispatch procedures are reviewed before service begins.
Facilities can begin with the online booking workflow or submit a partnership inquiry to discuss an approved operating process.
Confirmation depends on trip requirements, pickup time, vehicle capability, and crew availability. Dispatch confirms timing before the trip is accepted.
Yes — monthly custom reports including volume, on-time %, response time, and cost-per-trip metrics, delivered to your operations and finance teams.
Yes — we have a pre-drafted, attorney-reviewed Business Associate Agreement ready for signature on day one.
Insurance requests require eligibility and authorization verification. Submission does not guarantee coverage or confirm transportation.
Most plans cover NEMT for medically-necessary trips. Our billing team verifies coverage in advance and confirms any patient responsibility before the ride.
Private-pay estimates are calculated from the published rate sheet. Eligible payment methods are shown securely during Stripe Checkout.
Yes — standing-order recurring transports (dialysis, infusion, therapy) receive a 15% discount on the base rate.
Our team is available 24/7 to help.
